Utility Billing Pay your utility bill here
The City of Robbinsdale provides water, sanitary and storm sewer drainage, garbage service, and recycling services for it's residents. Robbinsdale has a comprehensive program for garbage and recycling pick-up designed to reduce the waste collected in area landfills and to provide affordable collection based on volume. The City bills every other month for residential services. Normal office hours: Monday-Friday 8am-4:30pm. 763-531-1211.
We upgraded our online vendor. The new site powered by Invoice Cloud is available to view and pay your bill online at www.invoicecloud.com/robbinsdalemn. If you are a new user, please click "Register Now" on the link to sign up.
ATTENTION: Residents who were signed up on the old utility billing website will need to re-register to continue to receive paperless bills or electronic bills.
We are now smart device compatible. Pay online from your bank account or with VISA, MasterCard, Discover or E-Check. To sign up for auto pay after you have registered on Invoice Cloud -- click on "My Profile" then "Payment Methods". On this screen you will be able to add a new credit card or add a new bank account. After you have added your payment method, click on "My Profile" then "Auto Pay" to assign autopay on your bank or credit card account. You can also sign up for paperless billing by clicking on "My Profile" then "Paperless".
If you are emailing - click here. Describe your problem and provide an e-mail address, account number, customer number and phone number where you can be reached. If you are contacting us after hours we will respond during normal business hours. For after hour water emergencies, please call 911.
- Go to Invoice Cloud
- Invoice Cloud FAQ's
- 2017 Utility Billing Rates
- 2018 Utility Billing Rates
- Why is my bill higher than usual? Outside summer watering, dripping/leaking faucet, toilet leaks, malfunctioning water softener? Here's some Water Conservation Tips!
If You’re Moving: As soon as you have a scheduled closing date set, please call the Utility Billing office at 763-531-1211. You may also fill out this Online Move Form and email it to us at email@example.com fax it to (763) 531-1213, or place it in the drop box. Please be sure to provide your new address for your final bill and the set closing date, so the City can schedule a final water meter reading.
- Handy Forms:
Solid Waste Service - Residential
All residents in single family homes and up to 4 unit buildings are required to use the City's solid waste service. Weekly collection includes garbage, recycling (bi-weekly), yard waste (April - November) and appliances. Each residence may select the size of garbage container they need for weekly garbage collection. Items to be collected must be placed near the curb or alley by 6:00 a.m. on the designated pick-up day. For more information regarding solid waste, please call City Hall (763) 531-1211. For missed garbage pick-up, please call Waste Management within 24 hours at (952) 890-1100.
Garbage Collection (1-4 units)
Holidays: Solid waste collection is delayed one day if the following holidays occur Monday through Friday: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
Stickers for Extras: Disposal of Appliances and Furniture items require the attachment of Solid Waste Stickers.
Required Water Conservation Rates:
State law effective January 1, 2010, requires metropolitan area public water utilities to implement residential and commercial rate structures that encourage conservation. A conservation rate structure is one that provides households with a financial incentive to use less water.
Meters are read monthly by an automated radio read system. The radio read system was installed in 1997, and provides the City with accurate readings, allowing for proper charging of all customers.